Returns, Refunds and Complaints Policy

Our Commitment to Fresh Flowers in Chinatown

Chinatown Florist is dedicated to providing the freshest blooms to every customer, whether you are a household or a local business. As a trusted local florist in Chinatown, we take pride in delivering beautiful arrangements that meet our high standards of quality and freshness. Your satisfaction is our top priority, and our policies reflect a commitment to service excellence and transparency.

Fresh Flowers Guarantee

We guarantee the freshness of every bouquet delivered by Chinatown Florist. Our expert florists carefully select only the freshest flowers, ensuring that your arrangement arrives vibrant and beautiful. To give you peace of mind, all our flower products come with a freshness guarantee window of 48 hours from the time of delivery. Should your flowers show signs of wilting or lack freshness within this period, please follow the process below.

Damaged-on-Arrival Policy

We take great care in packaging and delivering our floral arrangements. In the unlikely event that your flowers or plants arrive damaged, please notify us within 24 hours of receipt. Document the issue by taking clear photos of the damaged item and any packaging. This allows us to swiftly assess and resolve the situation. Timely notification helps us serve you better and uphold our fresh flowers guarantee.

Refunds and Replacements

Your satisfaction is at the core of what we do. If the flowers do not meet our freshness standards or if you receive a damaged bouquet:

• Replacement Option: We will arrange a prompt replacement of your flowers at no cost, subject to availability of similar arrangements.
• Refund Option: If a replacement is not feasible, or you prefer a refund, we will process a refund to your original method of payment after reviewing and approving your request.

All refund or replacement requests should be made within the freshness guarantee window (48 hours from delivery), and photos of the items in question are required to support your claim.

How to Make a Return or Lodge a Complaint

If you would like to return your order, request a refund, or make a formal complaint, please reach out to our customer support team. For efficient service, provide the following details:

• Your order number and delivery date
• Clear photos of the arrangement and packaging
• A description of the issue or your experience

This information enables us to promptly investigate and resolve the matter. Most cases are reviewed within 24 hours, and we strive to process valid refunds or replacements as swiftly as possible.

Our Complaints Process

We value honest feedback as it helps us improve our services. Every complaint is handled confidentially and with respect. Upon receiving your concern, we will:

1. Acknowledge your complaint within one business day
2. Investigate the issue thoroughly
3. Offer a suitable resolution, such as a replacement, refund, or another mutually agreed action

Our aim is to ensure every Chinatown customer receives prompt, fair treatment and leaves satisfied with our service.

Your Trusted Local Chinatown Florist

Chinatown Florist is committed to supporting our community by delivering fresh flowers and exceptional service every time. Whether for your home, office, or special occasion, trust us for reliability, quality, and care. Thank you for choosing us as your preferred Chinatown florist.