Welcome to Chinatown Florist’s online store. These Terms and Conditions (the "Terms") set out the agreement between us, Chinatown Florist, and you, the customer, regarding your use of our website and flower delivery service. These terms are designed to ensure a smooth, transparent, and satisfactory experience for all our customers in Chinatown and the surrounding areas. Please read these terms carefully before placing your order for online flower delivery in Chinatown.
Chinatown Florist provides an online platform enabling customers in Chinatown and neighbouring districts to order floral arrangements, bouquets, and other related products for delivery through our website. By placing an order, you agree to be bound by these Terms and Conditions. If you do not accept these terms, you should not use our website or services.
Our delivery service is available to all customers within Chinatown and selected surrounding areas, as set out on our delivery information page. Please ensure that your chosen delivery address falls within our serviceable area before confirming your order. If your address is outside our delivery zone, we reserve the right to cancel your order and refund your payment.
To place an order for flowers or related products with Chinatown Florist, you must:
On receipt of your order and payment, we will send you an order confirmation outlining the details of your purchase. The contract between you and Chinatown Florist is formed at this point. We recommend retaining your confirmation for future reference.
All descriptions, photographs, and images of products are provided for illustrative purposes only. While we make every effort to display items accurately, flower availability may vary due to seasonal fluctuations and supplier availability. In the event that a particular flower, plant, or item is unavailable, we reserve the right to substitute with a product of equal or higher value and similar style and quality, ensuring that the overall theme and character of the arrangement is maintained. If a significant substitution is necessary, we will endeavour to contact you using the information provided at checkout.
All prices displayed on our website are shown in pounds sterling (GBP), and include Value Added Tax (VAT) where applicable. Prices for flowers, arrangements, and delivery are clearly stated at the point of checkout. We reserve the right to alter our prices at any time, but will honour prices displayed at the moment you submit your order.
Payments are accepted online via secure payment gateways listed during checkout. We accept all major credit cards and debit cards. Payment must be made in full at the time of ordering. Your order will not be processed or dispatched until payment has been successfully received and cleared.
We offer delivery services within Chinatown and selected nearby areas. Please consult our delivery information prior to placing your order to confirm eligibility. Standard delivery times and any associated charges are confirmed at checkout.
While we make every effort to deliver your order at your preferred date and time, we cannot guarantee exact timings due to factors outside of our control (such as traffic or adverse weather conditions). In the event of a delay, we will attempt to notify you as soon as possible.
If there is no one available at the delivery address to receive your flowers, our driver may attempt to leave them with a neighbour, at a safe location, or according to your delivery instructions. Should these not be possible, we will follow up with you to arrange a suitable alternative. It is your responsibility to ensure the delivery address and recipient details are correct. We accept no liability for late, failed or non-delivery where the information provided was insufficient or inaccurate.
You have the right to cancel or amend your order provided you do so before your flowers or products are prepared or dispatched. We advise that any cancellation or amendment requests are made as soon as possible after placing the order. If you wish to cancel or change your order, please contact us promptly via the contact options stated on our website. Orders that have already been prepared, dispatched, or delivered cannot be cancelled or amended.
If your cancellation request is successful, we will refund your payment in full to the original payment method within 7 working days.
Due to the perishable nature of flowers and plants, returns are generally not accepted once delivery has been completed. If you receive flowers or products that are damaged, defective, or not as described, please contact us within 24 hours of delivery with photographic evidence, so we can assess and resolve your issue promptly. Remedies may include a replacement, partial or full refund, or an alternative arrangement, at our discretion.
By placing an order, you confirm that all information provided is accurate and complete. You undertake to:
We reserve the right to refuse or cancel your order if any fraudulent, abusive, or unlawful activity is observed or suspected.
While we strive to provide the highest standard of service for online flower delivery in Chinatown and nearby areas, our total liability to you is strictly limited to the price paid for your order. To the fullest extent permitted by law:
Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
Your privacy is important to us. Information provided when placing an order will be used only for the purpose of fulfilling your order and as specified in our privacy policy. We do not store or process your payment card details ourselves and use third-party payment processors to ensure your information is handled securely. We will not share your details with any third parties except as required to process your order or by law.
All content present on the Chinatown Florist website, including images, text, and logos, is owned by or licensed to Chinatown Florist and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express permission.
We reserve the right to revise these Terms and Conditions at any time. Such amendments will be posted on our website, and your continued use of our online flower delivery service after amendments implies acceptance of the new terms. We encourage you to check this page regularly.
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
If any provision of these Terms is found by a court to be invalid or unenforceable, such provision shall be severed and the remainder of the Terms shall continue in full force and effect. No waiver by Chinatown Florist of any breach or default of these Terms shall be deemed a waiver of any preceding or subsequent breach or default.
If you have any questions about these Terms and Conditions, or if you need further assistance regarding your order or our online flower delivery service in Chinatown, please use the contact form provided on our website. Our customer service team will aim to assist you as promptly as possible.
These Terms and Conditions apply to all online transactions for flower delivery by Chinatown Florist across Chinatown and the surrounding areas. By placing an order, you confirm that you have read, understood, and accept these Terms and Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chinatown , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chinatown .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
